Our JBL Charge 5 doesn't have an Aux port for an audio cable. You can only connect your device via Bluetooth.

Yes, that is correct. Our JBL Charge 3 and Charge 5 can't be paired. Charge 3 has Connect + feature, while Charge 5 has the PartyBoost feature.

Thanks for your question. This is normal. The tweeter in our JBL Charge 5 is located on the left side of the logo while the woofer is on the right. High frequencies are more directional than low frequencies.

Our JBL Charge 5 can be used while plugged in. There's no harm in using the unit while it is connected to a power source. Our products have PCM circuits that manage the charging of the battery. However, if you'd like to save energy, you may unplug the speaker.

Our JBL Charge 5's exposed charging port doesn't affect the IPX67 rating. It can be submerged in 1 meter of water for up to 30 minutes. Please make sure that the charging port is completely dry before charging.

Yes. Our JBL Charge 5 can be charged in your car's USB port as long as you use a Type-C cable.

We have PartyBox series speakers that can be used for large spaces. The most powerful we have is the PartyBox 1000 with 1000 watts followed by the PartyBox 710 with 800 watts. If you need more help, please reach out to our JBL Customer Support.

We appreciate your time in providing your feedback on our JBL Charge 5. You may try adjusting the volume on the speaker itself. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department. Please contact our customer support service via our official website or toll-free hotline.

Our JBL Charge 5 has the PartyBoost feature, it is compatible with other PartyBost enabled speakers like the Boombox 2, Flip 5, and Pulse 4. Our JBL Charge 3 on the other hand has the JBL Connect feature. When the firmware is upgraded for the Charge 3, it can be connected with Connect+ enabled speakers like the Xtreme 2, Pulse 3, Flip 4, Charge 4, and Boombox. If you have other questions or concerns, you may contact customer service at https://bit.ly/3r5oWYM

Our JBL Charge 5 can be connected to your device through Bluetooth. It doesn't have an Aux port.

You have an option to switch from partymode to stereo or disable Partyboost mode using the JBL Portable App.

Thanks for your inquiry. Our JBL Charge 5 is capable of recharging the battery of a device from the speaker's built-in USB-A port (5V/2A). Please make sure that your device is capable of accepting these power outputs to avoid overheating.

Our JBL Charge 5 can't be used in the direct sun since it may affect the performance of the internal battery and electronic components which may also cause damage. The normal operating temperature for our portable speakers is from 0-45 degrees Celsius or 32-113 degrees Fahrenheit.

Thanks for your inquiry. Kindly try to disconnect the JBL Charge 5 from all previously connected devices, and delete it fully. Then turn off the Bluetooth function in your device, and turn it back on. Try to pair the JBL Charge 5 with your Mac again. If this does not solve the issue, try to download or update drivers. You may also need to do troubleshooting via your Mac.

Unfortunately, we have no news to share when our Charge 5 will have a personalized option. For news about our Charge 5, please sign up to our news letter here: https://www.JBL.com/

Thanks for your question. Unfortunately, we have no news about the JBL Charge 5 for personalization. Please subscribe to our newsletter for updates and promos of our products.

Our JBL Charge 5 doesn't support voice commands for Google Assistant or Alexa.

Not a drop proof.

Our JBL Charge 5 has a 5V 2A. Higher current is okay but lower than 2amp will make the charging time longer. You can charge your speaker through powerbank As long as the device delivers that output power.

Our Charge 5's battery isn't replaceable as they are portable speakers, but if it is no longer lasting. Our units only have a one-year limited coverage, please reach out to us if you need more help so we can check your options. https://support.jbl.com/us/en/#call

The USB port of our JBL Charge 5 is for charging other devices.

Thanks for your inquiry. Our JBL Charge 5 doesn't have a 3.5mm aux jack for connecting to non-bluetooth devices. To connect to your speaker on your PC, you may use any Bluetooth transmitter or adapter.

Our JBL Charge 5 does not have a mic input for a microphone, We recommend the JBL Partybox-On-The-Go or the JBL PartyBox Encore as these portable speakers include a wireless microphone and are loud enough for announcements.

Thank you for your question. Unfortunately you can not connect the Charge 5 to the Charge 4. Charge 4 supports Connect + and Charge 5 supports Partyboost. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Thank you for your question. No is not true as the USB connection allow you to use your JBL Charge 5 as a powerbank to keep all your devices charged. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Our JBL Charge 5 has a Dynamic Frequency response range of 60 Hz - 20k Hz which means that the audio output will sound good in low to high frequencies.

The JBL Wireless Microphone set allows 2 x wireless microphones* to be connected to any Partybox model through the use of a dongle connected to the Mic/Guitar jack input. Additionally, a 3rd wired microphone - like the JBL PBM100 Wired Microphone, can also be connected to the switchable Guitar/Mic 2 input (available on the Partybox 310). This will also work when using the non-switchable Guitar input on other Partybox models - however, this will bypass the karaoke effects including echo for the connected microphone and, would generally have a slightly different sound character/timbre to a microphone connected to the Microphone input. Please checkout our JBL Partybox speakers using this link. https://bit.ly/3p18bia

The serial number of our JBL Charge 5 has different chipsets that are used for the firmware. Both units (GG, TL) are designed and manufactured with the same materials and equal performance.

Yes, steam may damage your JBL Charge 5 as it can penetrate the internal components by creating moisture that could possibly damage the electronic components.

Thanks for your question. Our JBL Charge 5 is best to connect with smartphones, tablets, and laptops for audio streaming. While it can connect to your Samsung TV via Bluetooth, you may experience audio-video delays as this model doesn't have an aptX HD low latency codec.