JBL Quantum 800
£179.99
4.0 (12)
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Audio precision, designed for gamers

Get the game’s most immersive and accurate surround sound. JBL QuantumSURROUND™ puts you at the center of an immersive experience, allowing you to up your game and triumph over the competition. Also equipped with DTS headphone:X v2.0 Advanced features like DTS Headphone X: v2.0 only work on PC via JBL QuantumENGINE..

Be at the center of the game with Hi-Res certified JBL QuantumSOUND Signature

From the tiniest footsteps to the loudest explosion, JBL QuantumSOUND Signature makes every scene epic and every gamer more competitive. The Hi-Res certified 50mm neodymium drivers deliver an immersive sound curve tuned by JBL audiologists and specifically designed for gaming. Our signature audio creates the most realistic soundscape for a competitive advantage in any battle.

Dual wireless-equipped for lossless audio freedom

Get up for a snack without ever taking off your headset. JBL Quantum 800 headsets are gaming-grade, lossless 2.4GHz, and Bluetooth 5.0 dual wireless audio equipped, complete with a 14-hour battery life.

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PC PC XBOX™ Xbox Playstation™ Playstation Nintendo Switch™Nintendo Switch Mobile Mobile MAC Mac VR VR Compatible with Xbox (Xbox Series X | S and One) Compatible with PlayStation (PS5 and PS4)
Quantum One Visual
Quantum One
Quantum TWS Visual
Quantum TWS
Quantum 910 Visual
Quantum 910
Quantum 810 Visual
Quantum 810
Quantum 610 Visual
Quantum 610
Quantum 400 Visual
Quantum 400
Quantum 350 Visual
Quantum 350
Quantum 300 Visual
Quantum 300
Quantum 200 Visual
Quantum 200
Quantum 100 Visual
Quantum 100
Quantum 100p Visual
Quantum 100p
Quantum 100x Visual
Quantum 100x
Quantum 50 Visual
Quantum 50
Quantum Duo Visual
Quantum Duo
Connectivity
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
3.5mm Audio Cable
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
PC Splitter Extension
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Audio Adapter
USB Type C to A
USB Type C to A
USB Type C to A
USB Type C to A
USB Type C to A
USB Type C to A
USB Type C to A
USB Type C to A
USB Type C to A
USB Type C to A
USB Type C to A
USB Type C to A
USB Type C to A
USB Type C to A
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
2.4GHz Wireless
Bluetooth 5.2
Bluetooth 5.2 (5.2)
Bluetooth 5.2
Bluetooth 5.2
Bluetooth 5.2
Bluetooth 5.2
Bluetooth 5.2
Bluetooth 5.2
Bluetooth 5.2
Bluetooth 5.2
Bluetooth 5.2
Bluetooth 5.2
Bluetooth 5.2
Bluetooth 5.2
Sound
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
JBL QuantumSOUND Signature
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Stereo (3.5mm Audio Cable)
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
Windows Sonic Spatial
JBL QuantumSURROUND Sound JBL QuantumSURROUND sound only works on PC via the JBL QuantumENGINE
JBL QuantumSURROUND Sound JBL QuantumSURROUND sound only works on PC via the JBL QuantumENGINE
JBL QuantumSURROUND Sound JBL QuantumSURROUND sound only works on PC via the JBL QuantumENGINE
JBL QuantumSURROUND Sound JBL QuantumSURROUND sound only works on PC via the JBL QuantumENGINE
JBL QuantumSURROUND Sound JBL QuantumSURROUND sound only works on PC via the JBL QuantumENGINE
JBL QuantumSURROUND Sound JBL QuantumSURROUND sound only works on PC via the JBL QuantumENGINE
JBL QuantumSURROUND Sound
JBL QuantumSURROUND Sound
JBL QuantumSURROUND Sound
JBL QuantumSURROUND Sound
JBL QuantumSURROUND Sound
JBL QuantumSURROUND Sound
JBL QuantumSURROUND Sound
JBL QuantumSURROUND Sound
DTS Headphone X: v2.0 DTS Headphone X: v2.0 only works on PC via JBL QuantumENGINE.
DTS Headphone X: v2.0 DTS Headphone X: v2.0 only works on PC via JBL QuantumENGINE.
DTS Headphone X: v2.0 DTS Headphone X: v2.0 only works on PC via JBL QuantumENGINE.
DTS Headphone X: v2.0 DTS Headphone X: v2.0 only works on PC via JBL QuantumENGINE.
DTS Headphone X: v2.0
DTS Headphone X: v2.0
DTS Headphone X: v2.0
DTS Headphone X: v2.0
DTS Headphone X: v2.0
DTS Headphone X: v2.0
DTS Headphone X: v2.0
DTS Headphone X: v2.0
DTS Headphone X: v2.0
DTS Headphone X: v2.0
JBL QuantumSPHERE 360™ JBL QuantumSPHERE 360™ only works on PC via the JBL QuantumENGINE.
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
JBL QuantumSPHERE 360™
Frequency Response 20Hz - 40kHz
Frequency Response 20Hz - 20kHz
Frequency Response 20Hz - 40kHz
Frequency Response 20Hz - 40kHz
Frequency Response 20Hz - 20kHz
Frequency Response 20Hz - 20kHz
Frequency Response 20Hz - 20kHz
Frequency Response 20Hz - 20kHz
Frequency Response 20Hz - 20kHz
Frequency Response 20Hz - 20kHz
Frequency Response 20Hz - 20kHz
Frequency Response 20Hz - 20kHz
Frequency Response 20Hz - 20kHz
Frequency Response 60Hz - 20kHz
Features
JBL QuantumENGINE The complete JBL QuantumENGINE software suite only works on PC and is compatible with Windows 7 / Windows 10 (64 bit) only. Please allow 500MB of free hard drive space for installation.
JBL QuantumENGINE The complete JBL QuantumENGINE software suite only works on PC and is compatible with Windows 7 / Windows 10 (64 bit) only. Please allow 500MB of free hard drive space for installation.
JBL QuantumENGINE The complete JBL QuantumENGINE software suite only works on PC and is compatible with Windows 7 / Windows 10 (64 bit) only. Please allow 500MB of free hard drive space for installation.
JBL QuantumENGINE The complete JBL QuantumENGINE software suite only works on PC and is compatible with Windows 7 / Windows 10 (64 bit) only. Please allow 500MB of free hard drive space for installation.
JBL QuantumENGINE The complete JBL QuantumENGINE software suite only works on PC and is compatible with Windows 7 / Windows 10 (64 bit) only. Please allow 500MB of free hard drive space for installation.
JBL QuantumENGINE The complete JBL QuantumENGINE software suite only works on PC and is compatible with Windows 7 / Windows 10 (64 bit) only. Please allow 500MB of free hard drive space for installation.
JBL QuantumENGINE
JBL QuantumENGINE
JBL QuantumENGINE
JBL QuantumENGINE
JBL QuantumENGINE
JBL QuantumENGINE
JBL QuantumENGINE
JBL QuantumENGINE
ANC (Active Noise Cancelling) ANC is only available on 800 (works on all devices) and on ONE (works on PC only).
ANC (Active Noise Cancelling) ANC is only available on 800 (works on all devices) and on ONE (works on PC only).
ANC (Active Noise Cancelling)
ANC (Active Noise Cancelling)
ANC (Active Noise Cancelling)
ANC (Active Noise Cancelling)
ANC (Active Noise Cancelling)
ANC (Active Noise Cancelling)
ANC (Active Noise Cancelling)
ANC (Active Noise Cancelling)
ANC (Active Noise Cancelling)
ANC (Active Noise Cancelling)
ANC (Active Noise Cancelling)
ANC (Active Noise Cancelling)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB C to A)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
RGB (USB Dongle)
Discord certified
Discord certified
Discord certified
Discord certified
Discord certified
Discord certified
Discord certified
Discord certified
Discord certified
Discord certified
Discord certified
Discord certified
Discord certified
Discord certified
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Game-Chat Balance Dial
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
Voice-Focus Boom Mic
FAQ

FAQs

JBL Quantum 800 Audio precision, designed for gamers - Image

Audio precision, designed for gamers

Get the game’s most immersive and accurate surround sound. JBL QuantumSURROUND™*, powered by the JBL QuantumENGINE, puts you at the center of an immersive experience, allowing you to up your game and triumph over the competition. Also equipped with DTS headphone:X v2.0. Available exclusively on PC. *Only available on PC with USB connection via the JBL QuantumENGINE.

JBL Quantum 800 Be at the center of the game with Hi-Res certified JBL QuantumSOUND Signature - Image

Be at the center of the game with Hi-Res certified JBL QuantumSOUND Signature

From the tiniest footsteps to the loudest explosion, the JBL Quantum 800 headset makes every scene epic and every gamer more competitive. Our signature audio – powered by Hi-Res certified 50mm drivers and the JBL QuantumSOUND Signature – delivers the most realistic soundscape for a competitive advantage in any battle.

JBL Quantum 800 Dual wireless-equipped for lossless audio freedom* - Image

Dual wireless-equipped for lossless audio freedom*

Get up for a snack without ever taking off your headset. JBL Quantum 800 headsets are gaming-grade, lossless 2.4GHz, and Bluetooth 5.0 dual wireless audio equipped, complete with up to 14-hour battery life. (*) Check connectivity guide for compatible platforms

Features

JBL Quantum 800 Play even longer - Image

Play even longer

The lightweight, ventilated headband, and premium leather-wrapped, memory foam ear cushions are designed for even the longest gaming sessions.

JBL Quantum 800 Active Noise Cancelling tuned for gaming - Image

Active Noise Cancelling tuned for gaming

Designed for gaming environments, the Active Noise Cancelling* system eliminates unwanted background sounds so you can stay fully engaged in combat without distractions. *The ANC feature works only via the USB dongle, only compatible with PC, PlayStation and Mac.

JBL Quantum 800 Optimized for PC, compatible with multiple platforms. - Image

Optimized for PC, compatible with multiple platforms.

The JBL Quantum 800 headset is compatible via 2.4GHz wireless connection with PC and PS. Compatible via 3.5mm audio jack with PC, PlayStation™*, Xbox™**, Nintendo Switch™, Mobile, Mac and VR. You can connect via Bluetooth 5.0 to any Bluetooth enabled device. The features powered by JBL QuantumENGINE (JBL QuantumSURROUND, RGB, EQ, Microphone settings etc.) are only available on PC. Check the connectivity guide for compatibility. * Wirelessly compatible with PlayStation (PS5 and PS4) ** Wired connectivity only with Xbox (Xbox Series X S and One)

JBL Quantum 800 Be heard with the voice focus boom mic - Image

Be heard with the voice focus boom mic

Echo-cancelling technology makes sure you're heard loud and clear when rallying the troops or opponents. Or not. The Quantum 800 features a 2-way mute possibility. Just flip up the adjustable boom mic to mute your voice or press the button built into the ear cup.

JBL Quantum 800 DISCORD Certified game-chat balance dial - Image

DISCORD Certified game-chat balance dial

DISCORD-certified Game Audio-chat balance dial lets you adjust audio levels on the fly. Separate sound cards handle game and chat audio, allowing you to set the proper balance on the headset without having to leave the game. Also compatible with TeamSpeak, Skype, and other services.

JBL Quantum 800 Powerful JBL QuantumENGINE software suite customization - Image

Powerful JBL QuantumENGINE software suite customization

JBL's unique JBL QuantumENGINE PC software powers the immersive surround sound. Select your preferred surround sound settings and personalize your JBL Quantum 800 gaming headset from a user-friendly dashboard, creating separate profiles and RGB effects, and modifying microphone settings. You can also adjust the equalizer or choose from 6 presets.

Frequently Bought Together

Specs & Downloads

Item# JBLQUANTUM800BLK

Description

Sound is Survival

Stay one step ahead of the competition. The JBL Quantum 800 headset gives you the edge with accurate spatial audio positioning, lossless 2.4GHz, and Bluetooth dual-wireless capability, Active Noise Cancelling, memory-foam comfort, and up to 14-hour battery life. Designed for total immersion, JBL QuantumSOUND Signature gives you a true audio advantage in battle. The microphone delivers clear multiplayer interactions, with a DISCORD-certified game-chat system, also compatible with TeamSpeak, and more. An ergonomic design with leather-wrapped, memory foam cushions keeps you comfortable for hours. The JBL Quantum 800 headset helps you level up, whether you're a seasoned pro or new to the game.

General Specifications

Driver size (mm)
50

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB)
95
Dynamic frequency response range (Hz)
["20 Hz - 40 kHz (Passive)", "20 Hz - 20 kHz (Active)"]
Impedance (ohms)
32
Passive Frequency Response
20 Hz – 40 kHz
Active Frequency Response
20 Hz – 20 kHz

Dimensions

Weight (g)
410
Weight (oz)
14.5
Charging Cable Length (m)
1.5
Charging Cable Length (ft)
4.9
Ear Cup External Height (in)
3.8
Ear Cup External Width (in)
3.4
Ear Cup Internal Height (in)
2.4
Ear Cup Internal Width (in)
1.7
Ear Cup Depth (in)
1.1
Ear Cup External Height (cm)
9.7
Ear Cup External Width (cm)
8.7
Ear Cup Internal Height (cm)
6.2
Ear Cup Internal Width (cm)
4.2
Ear Cup Depth (cm)
2.7
Audio Cable Length (ft)
3.9
Audio Cable Length (m)
1.2

Control and Connection Specifications

Bluetooth profiles
A2DP 1.3, HFP 1.6
Bluetooth frequency
2.402 GHz - 2.480 GHz
Bluetooth transmitted modulation
GFSK, /4π DQPSK, 8DPSK
Bluetooth transmitter power
<9 dBm
Bluetooth version
5.0

Battery

Charging time (hours from empty)
2
Maximum play time (hours)
14

Features

Audio cable
Yes
Bluetooth
Yes
Charging cable
Yes
Active Noise Cancelling
Yes
Built-in Microphone
Yes
Fabric headband
Yes
Rechargable battery
Yes
Wireless
Yes

What's in The Box?

  • 1 x JBL Quantum 800 headset
  • 1 x USB Charging Cable
  • 1 x 3.5 mm audio cable
  • 1 x USB wireless dongle
  • 1 x Windshield foam for microphone
  • 1 x Quick Start Guide
  • 1 x Warranty card
  • 1 x Safety Sheet
What's in The Box?

Documents & Downloads

Reviews and Q&A

Customer Reviews

Rated 1 out of 5 by from Returned Setup was a process. I could have gotten passed that and been all right. The issue is that every-time you reboot the PC or they shut off to conserve battery you have to repair them, You have to hold the button on the dongle and head set every-time. I have other brands that once paired you just turned on the headset was good to go,I like the JBL sound. In music they are very good with solid bass; In games it was good in wide open spaces. Any conversation had way to much reverb. Much of this may have been able to be corrected, in the settings. However having; to set up, the headset every-time you use them, killed it for me.
Date published: 2020-05-19
Rated 1 out of 5 by from Very Misleading! I will be send these headphones back! It is advertised to be compatible with ps4, pc, Xbox, and switch, however, it is only wirelessly compatible with pc and ps4! There are no details on the page that specify that! Also, if you do use the cord to hook up to your Xbox controller, you are not able to use the tuning on the headphones themselves. Only the master volume on the cord. Get it together JBL! Very inconvenient that I have to return these! I would have much rather been informed properly and bummed that they were not fully compatible with Xbox rather than having to spend the money and then go through the hassle of sending them back! 0 stars for this product.
Date published: 2020-05-25
Rated 5 out of 5 by from Best ever ever I've had them for a month now and must say I have never been more impressed in my life. First of all,they look pretty amazing,all lit up. Connecting them with pc cannot be more straightforward through the USB transmiter. Once you have them on,you are truly detached from the outside world,surround is magnificent, you can even say with precision where shooter is located.Their very snuggle fit makes not wanting to take them down during breaks.All buttons are at hand and lots of customisable features.Microphone is good and others can hear you very well and noise cancelling is well above any other i previously owned. They're well built and will last ages,not thinking of upgrading for a good while.
Date published: 2020-09-08
Rated 5 out of 5 by from Solid set of gaming headphones Super impressed with these headphones. Sturdy enough for the kids to use without the risk of damage & also easily re sized. Sound quality is greatest these have been used for gaming & listening to music. You absolutely cannot hear a thing when someone is using them, great when the kids are gaming in the living room. Easily set up to the PS4. Overall very impressed - my only gripe would be the sound didn’t go high enough for me whilst listening to music, great for the kids as it stops them blasting their ears off but for me personally I like to listen a little louder.
Date published: 2020-08-23
Rated 1 out of 5 by from Great Sound, but Has Major Design Flaws I was very excited to receive this product. The packaging was great, and the installing the software was very easy. The headphones are very comfortable, sound great, and the noise cancelling works pretty well. The biggest design flaw comes with charging the headset. You cannot charge the headset and use the headset at the same time. As soon as the headset is plugged in, you cannot turn it on. Also, the noise cancelling is great when fully working, but every once in a while it will bug out and create a very unpleasant noise in your ear. The noise itself was kind of indescribable. Whatever the noise was, it made you feel like you had pressure from being underwater.
Date published: 2020-05-15
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Product Q&A

Do they support dual wireless playback from different sources? I mean two audio streamings simultaneosly for instance PC connected to 2.4 wifi dongle and Phone via Bluetooth at the same time. Thank you

Asked by: JaBoX
YES! Very odd that JBL officially says no. I am sitting right now with these headphones and I am listening to audio through my pc in the headset, and I answered (and made) a call via bluetooth, I could hear the call AND the pc audio simultaneously. Both audio sources were coming throught the headset at the same time. I have seen several people say yes and several people say no....I am saying YES the Quantum 800 headset DOES support simultaneous audio through the headset.
Answered by: bluerock
Date published: 2021-06-06

Will there be an update so I can charge and use these headphones at the same time? It's frustrating having these as my only headphone set and having to wait two hours to use them once they've died.

Asked by: embem
I am having the same issue. Can&rsquo;t even update my headset because it turns off when usb-c is connected. $200 should work better than this. No reason to need two cords hooked up to a wireless headset when you need to charge it and use it at the same time. Even two cords doesn&rsquo;t work with mine though.&nbsp;
Answered by: nmoody10
Date published: 2021-12-13

Which of the Quantums would be the best choice for listening to music? Are the Quantums good for listening to music as well or would you recommend a different set of headphones?

Asked by: Ak16
Our JBL Quantum 800 has a great sound intended designed for gaming. You may wait for our upcoming Club Series headphones which are specifically designed for music listening.
Answered by: Jem at Customer Support
Date published: 2021-06-06

Same question i like the way this looks i know there are options for wired..... but i like the 800 need to know if the 800 will be wired eventually or can it pair with an xbox one? (BT)

Asked by: AdmantiumBullet
JBL Quantum 800 headphones support Bluetooth connectivity, and it will connect with any Bluetooth enabled device. XBOX One doesn't have Bluetooth capability. However, you may try to plug the 3.5 mm cable to the controllers. Quantum 800 headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac, and VR. You can use the 2.4GHz wireless connection with PC, PlayStation, Mac, and VR.
Answered by: Chastine
Date published: 2021-06-06

I've been looking at these for a while and they have been 'Coming Soon' for a long time. I'm interested in these but I need a new pair of Gaming Headphones fast. I wish I could get a legit release date other than. &quot;Sorry it was delayed.&quot; Any real Date?

Asked by: Glayshur
We apologize for any inconvenience. Unfortunately, we have no specific date for the release of our JBL Quantum Series. Please sign up for our JBL Newsletter for the latest product information and release dates.
Answered by: Jem at Customer Support
Date published: 2021-06-06

What do I have to get to connect the quantaum 800 headset Bluetooth to my Xbox so I can use it wireless&nbsp;

Asked by: Travis112795
Our JBL Quantum 800 headset is created for gaming and is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac, and VR. You may use the 3.5mm jack with all compatible devices. The 2.4GHz wireless connection (USB Dongle) can only be used with PC, PlayStation, Mac, and VR only as Xbox doesn't support these USB dongles.
Answered by: Mario at Customer service
Date published: 2022-09-11

Everytime I turn on the headset it says I need to update the headset firmware. However, when I run through the steps it requires I plug the headset in through USB. If USB is connected the headset shuts off and won't turn on while connected. What do I do?

Asked by: PooEater
We discovered an issue with our update server that has been resolved. You should now be able to complete the update. If you are still experiencing issues with updating the headphones, please reach out to us at JBL Customer Support so that we can assist you further.
Answered by: Mario at Customer service
Date published: 2021-06-06

What model will be the best for xbox players. Will all the customization options work with Xbox and the head tracking work with xbox?

Asked by: Turbo95
Our JBL Quantum headsets are created for gaming and it's compatible with Xbox, PlayStation, Nintendo Switch, Mobile, Mac, PC, and VR. QuantumSPHERE 360 is built exclusively for our QuantumONE headphones. The SPHERE feature will ONLY work when connected to a PC and used in conjunction with the Engine software. Sphere will not work when used with the Xbox.
Answered by: Chastine
Date published: 2021-06-06
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Support