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JBL Live Pro+ TWS
- JBL Signature Sound for the best audio experience
- Adaptive Noise Cancelling with Smart Ambient
- Up to 28 hours of battery life, wirelessly charged
- 6 mics for perfect calls – zero noise
- Dual Connect + Sync and Fast Pair
- Get help just by using your voice
- Water resistant with comfort-secure fit
- Make them yours with the My JBL Headphones App
£59.99
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JBL Signature Sound for the best audio experience
Providing the best audio solution for any device, Live Pro+ TWS earbuds are small but powerful, with 11mm dynamic drivers for extraordinary JBL Signature Sound all day, every day.
Adaptive Noise Cancelling with Smart Ambient
Adaptive Noise Cancelling means zero distractions when it's time to focus on your studies or get your groove on. And if you want to hear the world around you without removing your headphones, Smart Ambient sharpens the sounds of your surroundings.
Up to 28 hours of battery life, wirelessly charged
Up to 7 hours of playback plus 21 in the case and JBL Live Pro+ TWS Speed Charge means your audio stays with you all day long. Power up super easily on the go with JBL Live Pro+ TWS Speed Charge and Qi-compatible wireless charging
Features
6 mics for perfect calls – zero noise
Missing face-to-face meetings? Thanks to the noise and wind isolation technology and beamforming mics, your voice is flawlessly conveyed to the other end giving you the feeling of a live conversation.
Dual Connect + Sync and Fast Pair
As soon as you open the case, the headphones instantly pair with your device and you're ready to listen to music, make mono/stereo calls, or engage your Voice Assistant in one or both ears. Plus, with the JBL app, it's easier than ever to assign functions to each earbud. With Fast Pair enabled by Google, the JBL Live Pro+ TWS are immediately connected to your Android device. You can also pair other devices just by tapping on the devices’ screen.
Get help just by using your voice
Get help from Hey Google (*) or Alexa (**) using your voice or with a tap on the earbud. Activate ANC or Ambient Aware, check the battery life or power off your JBL Live Pro+ TWS simply with your voice with Hey Google (*). Use the all-new JBL App to easily set your preferred voice assistants. (*) Only supported on Android (**) Android 6.0 or higher is required for full access to Alexa features when using this device.
Water resistant with comfort-secure fit
Bring great music along wherever your adventures take you. IPX4 certified JBL Live Pro+ TWS headphones are water resistant, with five sets of silicone eartips to ensure a perfect fit.
Make them yours with the My JBL Headphones App
Your headphones should adjust to you, not the other way around. JBL Live Pro+ TWS headphones sound and features can be easily personalized with the My JBL Headphones free App: change the EQ sets, set your preferred Voice Assistant, check the best eartip for your ear in just a few steps.
Product Comparison
LIVE-PRO-PLUS-TWS-
LIVE-PRO-2-TWS-
TUNE230NCTWS-
TUNE-FLEX
Battery
Maximum music play time with ANC off (hours) 7
Maximum music play time with ANC off (hours) 10
Maximum music play time with ANC off (hours) 10
Maximum music play time with ANC off (hours) 8
Features
Active Noise Cancelling
Active Noise Cancelling
Active Noise Cancelling
Active Noise Cancelling
Adaptive Noise Cancelling
Adaptive Noise Cancelling
Adaptive Noise Cancelling
Adaptive Noise Cancelling
Voice Assistant integration
Voice Assistant integration
Voice Assistant integration
Voice Assistant integration
Speed charge
Speed charge
Speed charge
Speed charge
£59.99
£136.99
£129.99
£69.99
£79.99
Specs & Downloads
Item# JBLLIVEPROPTWSPIK
Description
More music, less noise
The best audio solution not matter the device, JBL Live Pro+ TWS delivers an immersive True Wireless experience with incredible JBL Signature Sound. Let Smart Ambient connect you to your environment, or focus on the music with Adaptive Noise Cancelling. Then switch easily from tunes to group calls with 4 mics (2 beamforming mics per side) to capture your voice with the feeling of face-to-face conversation and a third mic for environmental noise reduction. All commands are on the earbuds, so you can manage music and calls with your finger only. Get help from your Hey Google (*) or Alexa (**) through your voice or with a tap on the earbud. Activate ANC or Ambient Aware, check the battery life or power off your JBL Live Pro+ TWS simply with your voice with Hey Google (*). With up to 28 hours of playtime from Qi-compatible wireless charging and super-fast wireless recharging, they’re always ready to power your day (*) Only supported on Android (**) Android 6.0 or higher is required for full access to Alexa features when using this device.
General Specifications
- Driver size (mm)
- 11
- IP Code
- IPX4
Audio Specifications
- Driver sensitivity at 1kHz/1mW (dB)
- 102
- Dynamic frequency response range (Hz)
- 20 Hz – 20 kHz
- Impedance (ohms)
- 16
- Number of drivers per ear
- 1
Dimensions
- Charging Case Weight (oz)
- 1.7
- Earpiece Weight (oz)
- 0.4
- Charging Case Weight (g)
- 49.5
- Earpiece Weight (g)
- 10
Control and Connection Specifications
- Bluetooth profiles
- A2DP V1.3, AVRCP V1.6, HFP V1.7
- Bluetooth frequency
- 2.4 GHz – 2.4835 GHz
- Bluetooth transmitted modulation
- GFSK, π/4DQPSK, 8DPSK
- Bluetooth transmitter power
- 0 - 13dbm
- Bluetooth version
- 5.0
Battery
- Charging time (hours from empty)
- 2
- Maximum music play time with ANC off (hours)
- 7
- Maximum music play time with ANC on (hours)
- 6
- Charging case battery life (max hours)
- 21
- Maximum play time (hours)
- 7
Features
- Charging cable
- Yes
- Voice Assistant integration
- Yes
- Ambient Aware
- Yes
- Built-in Microphone
- Yes
- Hands Free Call
- Yes
- JBL Signature Sound
- Yes
- Sweat Proof
- Yes
- TalkThru
- Yes
- True Wireless
- Yes
- Wireless
- Yes
- Touch Control
- Yes
- Adaptive Noise Cancelling
- Yes
- Charging case
- Yes
- Speed charge
- Yes
- Rechargable battery
- Yes
- Bluetooth
- Yes
What's in The Box?
- 1 x JBL Live Pro+ TWS
- 1 x Type-C USB charging cable
- 1 x 5 Sizes of ear tips
- 1 x Charging case
- 1 x Quick Start Guide / Safety Sheet (S / i)
- 1 x Warranty / Warning (W / !)
Documents & Downloads
Reviews and Q&A
Customer Reviews
Rated 5 out of
5
by
EURO from
Perfect Fit
Finally earphones that fit just right. Lightweight and the modern look to them make them just the perfect earphone in my opinion. The sound with ANC is awesome when watching my videos or listening to my greatest tunes. However JBL did something amazing as well with the smart ambient, I have never heard anything like this just perfect when its important to keep aware of your surroundings. The only thing I'm a little worried about would be the case, the case lid feels a little flimsy when opening and closing but does not look like it will brake anytime soon. One last thing the App for JBL is the easiest thing you could use when setting your earphones just right they make it so easy to use.
Date published: 2021-04-09
Rated 5 out of
5
by
Sophie29 from
Great Product!
I had these ear buds delivered and have tried them out over the past couple of days and can definitely say I'm not disappointed! Great product! The noise cancelling is great and the sound quality is even better. I love the added features which allows you to use voice control either through Google or Alexa or both! Smart function buttons on the ear buds mean you don't need any access to your phone whether it to be to answer a call or skip music/adjust volume etc. The buds come with different ear pieces which means you can get them to fit like a glove and the handy app helps with setting them up. The app also allows you to see what battery life you have left on each ear bud and also the charging doc. They were very easy to set up via the app and also link to Alexa/Google. Overall I love them!
Date published: 2021-04-21
Rated 4 out of
5
by
ltbird57 from
Wireless buds
No photos but some thoughts. Bought this because of the noise cancelling. It took me three tries to find the correct plastic ear inserts. Once found, they stopped falling out. I briefly read the manual in order to charge and pair the buds. That helped, but the print is way way way too small. PDF is the way to go. I downloaded the app and it works. I want to enable the NC but have yet to hit on it. I might be missing something but NC should be working out of the package. The sound is good and takes a little practice to fit the buds in the ears properly. The other thing is swallowing, they will pause the 'music' and you need to tap the side to get it playing again. Hence 5 stars.
Date published: 2021-11-27
Rated 4 out of
5
by
Gemz from
Great in-ear buds
Noise cancelling is fair enough for office environments.
The audio quality is good, it is good for audio call, conference calls, and listening to music.
The pairing was fair simple, connecting with JBL Headphones App makes the configuration straight forward, the tactily buttons are very responsive, however you will have to get use to them, to identify a tap vs a press, or a double tap.
Battery life will depend on how you used, if you do conference calls and keep listening to music, its performance will decrease.
The wireless charging works nice with any Qi-enabled charger.
Date published: 2021-04-11
Rated 4 out of
5
by
Markus79 from
Good fit, great battery life and easy to carry
The headset have a good quality build. The box for charging is light and easy to carry with you. Sound quality isn't the best, but overall better than expected. The noise cancellation works pretty well for an in-ear headset. The headset itself is a bit on the larger side, but fits well in the ears and don't fall out which is usually the case for in-ear headsets.
Could use better gestures (or more options) for controlling the headset.
Great battery time, and charges fast while in the box.
Date published: 2021-09-21
Rated 5 out of
5
by
Miguelito 350 from
.. Great .. True Wireless Earbuds ..
.. JBL LIVE PRO+ TWS ..
I just got these earbuds a couple a days ago , and honestly I’m loving them , they are Great..
- Used them so far , around the house , Walking ,
and Riding my Bicycle..
- The Sound .. as you can expect from JBL the sound is great and with My JBL Headphones app , you can customize the sound to your preference..
— I just wish they were a bit louder , a bit more volume..
- The Earbuds .. they are smaller then most earbuds out there which is very good for most ppl , since they fit much better in your ear..
Plus they come with ( 5 ) ear tips for you to choose from.
You can use both earbuds at the same time , or if you prefer use only one at the time ( either side )..
also i like the fact that you can switch the controls in the earbuds left / right , right / left .. This is a nice feature..
- The case.. is so small and nicely done that you can put it in your pocket and doesn’t feel bulky..
- Battery .. the battery life in these earbuds is very good , considering how small they are and how good they sound..
.. overall , another great product from JBL ..
good job JBL Team ...
Date published: 2021-04-06
Rated 1 out of
5
by
anapp143 from
Great earphones but not for me!
I bought these earbuds because I'm a dancer and wanted something I could dance in. They seem perfect in every way, the features are wonderful, the battery lasts forever, the charging case is immensely practical, and the noise canceling is phenomenal! The only problem is that the earbuds literally left sores in my ears - that's how uncomfortable they were. After 3 days, I simply couldn't bring myself to put them on in fear of how much they would hurt, they were THAT painful. I don 't know if it's just my ear shape but I could not handle these earbuds, I tried every tip they came with, I tried to buy memory foam tips - nothing worked. After a week, I'm returning them and going back to my JBL headphones (those work great and are super comfy, just not practical to exercise in but oh well). I still have scars in my ears...
Date published: 2022-01-26
Rated 4 out of
5
by
Vedspis from
The perfect fit
Upgraded my "old" JBL and must say what an improvement. Much better fit and functions.The app is rather ok, could be easier to use and faster connecting to the headphones . The first couple of days I have mostly listen to audiobooks and the sound is clear and the noise canceling good (not perfect but good). Perfect for watching movies at the gym, cancelling most unwanted surrounding noise.
Date published: 2021-09-21
Rated 5 out of
5
by
Brian K from
So much technology and great sounding!
These air buds are absolutely amazing. I'm only beginning to scratch the surface of what they can do. Alexa and Google built in and also adaptive noise cancelling. Easy to connect and super easy to charge in the small casing case. Lastly they just sound amazing! There is so much more and these are my new favorite air buds.
Date published: 2021-04-16
Rated 5 out of
5
by
Adam138 from
very comfortable and super long battery
The headphones are super comfortable and very convenient to wear. The sound sounds really fabulous. I use the headphones to meditate and also at work and because of the noise suppression you don't notice anything of the surroundings. All gestures can be easily configured in the Jbl app. I really enjoy listening to music with the headphones because they have a mega bass and very good sound quality. They are small but have a very good battery. So that I can listen to music for many hours. The case is very robust. Clear purchase recommendation and a great product.
Date published: 2021-04-29
Rated 5 out of
5
by
ThatGuyYouKnow from
Great Product
I have been using these earbuds for about a week and all I can say is wow. I am super happy with these. They have great sound, are very comfortable, and the noise canceling works very well.
What I really love about these earbuds is the customization you can do with the JBL headphone app. Both earbuds can have their functionality changed inside of the app. You can set you to use your favorite assistant. Or you can set it to playback controls or Noise Canceling. I also love when I take out one of the earbuds my music pauses until I place the other back in or it's placed back in the case. The app also has settings to sync video and audio, which I didn't have an issue with, but have seen it with other earbuds I have used.
These are really really good and I can't recommend them enough.
Date published: 2021-04-14
Rated 4 out of
5
by
Oskar_testet from
Great headphones
I am chosen to test the JBL Live Pro+ TWS headphones free of charge for four weeks as part of a product test. After extensive testing, I can say that I like the headphones. They can be easily paired with the cell phone or laptop and have a great sound. Furthermore, I like the noise-cancelling feature very much. Additionally, the design of the headphones and the case are nice.
However, there is a small negative point: the headphones are a little uncomfortable in the ear after longer wear.
All in all, they are good headphones, and I can recommend them.
Date published: 2021-04-26
Rated 4 out of
5
by
PatriciaDUS from
Great Sound
I got them 2 weeks ago and I am really enjoying them! They come with various ear tips - finally earphones which fit perfectly. The sound is very clear for both music and talking.
ANC is working quite well but not as goos as over-ear headphones.
Two assistances can be chosen - Alexa or Google. Unfortunately not Siri. I installed Google Assistant on my iPhone11 but at least for me it is not working. The assistance should be ready when touching the left earbud - in my case it reacts very rarely. But for me it is not so essential since I do not use any assistances.
The earbuds can be charged in the charging case up to 3 times - super fast!
All in all great earphones with a great sound, an user friendly app and very comfy.
Date published: 2021-04-15
Rated 1 out of
5
by
sadbuyer from
Tough luck if you lose charging case, beware!
These headphones become permanently obsolete and unusable if you lose the charging/BT sync case. Without the case, you cannot charge or sync the earbuds. JBL refuses to sell replacement charging cases or universal chargers. I have repeatedly tried to escalate this issue, no luck. If you lose the charger case, your earphones become $180 useless junk.
Date published: 2021-06-08
Rated 5 out of
5
by
Tschuudie from
Little but big Sound
When the earphones arrived I was very surprised how little and compact they were in their case. It's a modern design and you can feel the quality of this product. Very helpful is the light when you open the case so you can use them if it's dark too. They fit very good and you can choose between 2 sizes. The loading process is very easy and very fast. The sound is amazing because theres no other noises only you and the perfect sound. They're perfect for workouts, calls or only to relax. There's nothing negative I could say. Get it love it and have fun.
Date published: 2021-04-15
Rated 5 out of
5
by
Anastasia S from
These earbuds are everything I was looking for!
The battery life is great. It has approximately 7.5 hours on a single charge, and 28 hours total charge with the charging case. The look is very aesthetic and minimalistic. It's one of the best looking wireless earbuds in my opinion.
The sound is PERFECT!! Bass is great, but not overpowering. Mids & highs sound crisp and clear. WAY better sound than the AirPod Pros. They stay in your ears perfectly. They are light weight and not too big. The functionality to change track, change volume, etc is perfectly sufficient for me. Thank you JBL
Date published: 2021-04-17
Rated 5 out of
5
by
Anonymous from
Boombastic
The best i ever had for my ears. Absolut clear sound ; the music in my ears sounds phantastic and the telefone calls are perfect. Very easy to handle and in my ears never ever a problem. Best for my iphone and by bluetooth TOP. Best price / sound / quality,
Date published: 2021-04-17
Rated 4 out of
5
by
BếcNn from
Nice ANC
The product is great price to its competitors. However, the first thing I don’t like is wireless charging makes the device hot & it’ll stop charging.. Secondly, the product's surface is matte which makes it be dirty easily. Lastly, personally, I don’t like silicon-ear-tip earbuds in general because I have a oily skin, it will be loose as long as I use or while I move my jaw (eating, talking, yawning) & it’ll negatively impact the ANC feature!
Date published: 2021-09-09
Rated 5 out of
5
by
Bobo34 from
Very good Earphones
After almost a week I have now tested the "LIVEPRO + TWS" headphones from JBL. Installation was child's play. Simply pair your mobile phone with the headphones and you're all going. The sound is perfect. No hissing and no secondary tones. The different rubber attachments make it perfect for every ear. By tapping with your finger on the headphones, you can loud and quiet, continue traks and even let the time announce. A very nice product.
Date published: 2021-04-15
Rated 3 out of
5
by
Nataliejh from
So close to perfect
Colour wise I like these tiny in-ears with a crisp sound, they have a discreet but still edgy look, not too boring with an orange twist. The call experience is also at point, I’ve never had so many friends telling me how perfectly clear they can hear me, even in noisy surroundings. The sound is smooth and clear for me on the “other side” as well. The fact that the in-ears are water resistant gives me a comfort, and I’ve been using them while laying in the bathtub without having to worry too much. I like the wireless charging and the fact that only 10minutes gives me an extra hour battery. Overall this is a really good product, I just wish I could easily shut of all the touch and voice assistance that comes with, it’s just not good bot to be able to move without getting interrupted by a sound. Even when all services is shut of, there’s still a sound for the slightest touch, that just doesn’t make sense. Give the device a easy way to remove the touch-functions and I would give them 10/10.
Date published: 2021-10-05
Rated 1 out of
5
by
Pacificswim from
Oh how disappointing
Deciding between Apple air Pods pro at $399 and JBL Live Pro + at $200. I researched and decided on the less expensive JBL. To their credit they fit well, Bluetooth is fabulous with my iPhone, no complaints at all.
However the sound is comparable to the standard wired Ear Pods that come with the phone or buy retail at $40. I’ve been using the noise canceling on my new JBL but the difference is so minute that they really aren’t noise canceling at all.
Date published: 2022-01-27
Rated 5 out of
5
by
SoundDecision from
Incredible Set of Wireless Ear Buds
I have had these for about a week now, and I am so happy I purchased these for workouts at the gym. They were easy to set up and pair with my iPhone 12, and I would highly recommend downloading the free app.
Within a few minutes I had everything up and running, and the ability to sculpt your own personal eq is amazing. As an audio engineer, I appreciate this function so much.
The included ear pieces of different sizes allow for a very custom-fit feel. Running on the treadmill and lifting weights has been a lot more fun since getting these. They stay snugly in place, and I have not had to adjust the fit once while at the gym.
Lastly, they sound great! This is no surprise coming from JBL. Just be sure to get the free app and sculpt your sound to your exact liking.
Date published: 2021-11-01
Rated 1 out of
5
by
Jerry P from
Worst Purchase of my Life: Incredibly Disappointed
I have owned some JBL products in the past and they were decent, but I am incredibly saddened by just how far this company has fallen. The connectivity with these earbuds is terrible, the app that comes with them is literally broken, and if you misplace the charging case there is no way to locate or replace it. Never again JBL.
Date published: 2022-01-02
Rated 4 out of
5
by
BếcNn from
Nice ANC
The product is great price to its competitors.
However, the first thing I don’t like is wireless charging makes the device hot & it’ll stop charging.. Secondly, personally, I don’t like silicon-ear-tip earbuds in general because I have a oily skin, it will be loose as long as I use or while I move my jaw (eating, talking, yawning) & it’ll negatively impact the ANC feature!
Date published: 2021-09-09
Rated 2 out of
5
by
abcd12345 from
pretty but not worth the hassle
The first pair I bought 3 days ago was immediately faulty, as the tap on the side of the earphones didn't work (e.g. to pause/play or control ANC) and the ANC refused to turn on, even through the headphone app. The app was glitchy and annoying to use, although well laid out. I returned my first pair for another pair, which appeared to work for the first try (let me tell you though when they work they are AMAZING!) however when I put them on again today, I had the same problems as the first pair!
When I tried calling the JBL support line (just before I returned the first pair), I was hung up on in the middle of speaking with a team member, and could not get through the next few times I tried to call back.
As much as I love JBL, and as comfortable and sleek the Live Pro+ TWS is, it just isn't worth the hassle or money. Hugely disappointing for a teenager who spent time and effort saving such an amount of money to be so badly let down.
Date published: 2022-01-08
Rated 3 out of
5
by
Ac7919 from
Good but …
In my case the right one doesn’t fit well; I’m sure that’s my head and not the product.
They don’t connect as quickly as I thought with the app; at times they work but can’t log in or connect to app. Sound is good; I like the customization but can’t take full advantage of it because I can’t get the pods to sync with the app every time
Date published: 2021-11-09
Rated 4 out of
5
by
Mimi999 from
Good everyday listening
The buds were very easy to jnderstan and i like the features in the app and the fact that you can change the touch functions to what you might need. Really good sound and comfortable in the ear. The anc is good and is perfect listening around the house and during the commute in to work. Would recommend them to my friends.
Date published: 2021-09-17
Rated 5 out of
5
by
Laule1971 from
Wonderfull
The in-ear-headphones are wireless, noise-cancelling (actively suppressing sounds) and include a storage box that charges them. They can be charged via wireless Qi Charging or by a USB-C cable.
First off, you should download the JBL-Headphone app and connect the headphones with it. This App shows you many things about your headphones, like the battery status. The App also allows you to change some settings, so both headphones can be set up differently ( for example you can use the right headphone for the music and the left one for your voice assistant or volume.
The sound of the headphones is great and the noise cancelling is very useful.
I am using mine for exercise, listening to podcasts, music and audiobooks.
They work great for phone calls too!
All in all I am very happy with this product!
Date published: 2021-04-15
Rated 4 out of
5
by
PierreSweden from
Great sound
I bought them as my first real headphones except those cheapies sold att gasstations etc.
I really wish i bought them Long time ago, jesus i am totally blown away of them..
Quality as it finest, awesome sound, god punch in bass, nice acoustik, really nice app to change features...
Absolute worth it.
B U Y
Date published: 2021-10-01
Rated 5 out of
5
by
Btotheryan64 from
Good quality earbuds
I use headphones 12hrs a day, 6 days a week and it was always hard to find some that matched my ear holes. The design of these kept them in as I moved throughout the day. The sound quality is obviously awesome. Not as loud as I think they would be but the sound quality makes up for it. My favorite feature though is the talk-thru. I’ve never had a pair with that feature and it comes in handy. Cant say too much good things about them I’d definitely give them a shot.
Date published: 2021-04-08
Product Q&A
My case isn't charging the earbuds
Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Live Pro+ TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website.
Date published: 2022-10-30
How good do they work with iPhone
Our JBL Live Pro TWS works well with both Android and iOS devices.
Date published: 2021-11-29
When I have both in and am talking on the phone, it sounds like the person is walking back and forth behind me, with the sound switching from left to right. How do I turn this off?
We would like to discuss the issues you're experiencing directly with you and find a solution for you. Please reach out to JBL Customer Service for technical support and assistance. https://bit.ly/3tvXBmb
This restores to factory default. (Please note that charging must take place for reset to work.)
It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
If the problem persists, please contact us so we can assist you in checking your options: https://support.jbl.com/us/en/#contact
Date published: 2022-01-17
JBL Live Pro+ TWS earbud case/charging case suddenly stopped working, When I plug in the charging cable, there is no light on the case which confirms if case and headphones are charging. Is this covered under warranty, can i get replacement.
Please try using a different charging cable/adapter and also try cleaning the contact points of the earbuds and the charging case. If the issue still persists, we'd like to work with you directly so we could try some troubleshooting with your JBL Live Pro+ TWS. Please reach out to our Customer Support in Canada as they could best assist you.
Phone: 800 567-3275
Email: info@eriksonconsumer.com
Date published: 2022-08-02
When I put my earphones in, the left one keeps beeping until I put it back in the case and put it back in my ear? Why does this always happen?
Thank you for your question.
In order to receive further support, could you contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance?
Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.
Thank you.
Date published: 2022-03-11
How do I exit mono mode? The right headphone will not connect anymore and the app just tells me I am in mono mode. Tried to reset them while in the case but that did not help either. I just bought them last week and have only used them couple of times...
We'd like to work with you directly so we could try some troubleshooting with your JBL Live Pro+ TWS. Please reach out to our Customer Support so we can assist you. https://bit.ly/3DL5TrY
Date published: 2021-10-15
What are the supported codecs?
Our JBL live Pro+ doesn't support aptX, aptX HD, aptX Low Latency audio codecs. Using these headphones while watching videos may cause audio-video delays since it's designed for listening to music.
Date published: 2022-01-27
What is the latency level ? Is it good for playing games ??
Yes, It is good for gaming.
Date published: 2021-12-28
Can I get a replacement charging case? I lost mine
Please reach out to our Customer Support in Canada as they could best assist you with the charging case of your JBL Live Pro+.
Phone: 800 567-3275
Email: info@eriksonconsumer.com
Date published: 2023-01-09
Does it have a app so if you lost them you can find them?
Our JBL Live Pro+ TWS only has Bluetooth, it has no GPS in order to find it using an app.
Date published: 2022-07-03
Does the live pro+ have dual connect for both earbuds
Thanks for your question. Our JBL Live Pro+ TWS Headphones features Dual Connect enabling you to listen to music, make mono/stereo calls, or engage your Voice Assistant in one or both earbuds.
Date published: 2022-03-05
Can you use any of your headphones whilst swimming
Thank you for your question.
Could you contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance about this query?
Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.
Thank you.
Date published: 2021-10-01
Do refurbished headphones from yours website have a warranty?
Yes, our refurbished products also come with a 1-year limited warranty like the brand-new ones. Please note that this limited warranty doesn't cover physical damages or lost/stolen units.
Date published: 2023-03-14
What is the guarentee for these headphones
Thank you for your question.
The warranty of the product would depend on the country, I would suggest contacting Harman Customer Support team by telephone, email or chat in order to receive direct assistance.
Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.
Thank you.
Date published: 2021-06-06
All of a sudden the right earbud stopped working. Perhaps it has gone into mono mode. How do I turn off Mono mode for my right ear bud?
Put Both Ear Buds in case and On-Off it and start it as new.
Date published: 2021-10-18
Can just one be used at a time without pulling the other one out
Thanks for reaching out. The Dual Connect + Sync and Fast Pair feature of our JBL Live Pro + will instantly pair with your device as soon as you open the case, to listen to music, make mono/stereo calls, or engage your Voice Assistant in one or both ears. Please visit our website to get more information about this product. https://bit.ly/39ZkkMi
Date published: 2022-12-19
How do you turn the noise canceling on
First, you need to activate Active Noise Cancelling using the JBL Headphone App. To activate this feature, simply tap the button above the JBL logo on the left earbud. Visit our website to get more information about this product. Here's the link. https://bit.ly/39ZkkMi
Date published: 2021-10-01
Multipoint? Are these earbuds capable of connecting to two different devices simultaneously, like a laptop and a mobile phone, and be able to play content from either without needing to disable bluetooth on the other device?
Our JBL Live PRO+ TWS headphone does not support Multipoint Connectivity which means that it can only be connected to one Bluetooth device at a time.
Date published: 2022-09-21
Will they stay put on the ear while doing any physical activity?
Our JBL Live Pro TWS is not intended for workouts because the IPX4 rating only protects against water drops, sprays, and splashes. You can try our JBL Reflect Flow TWS, which is water and sweat-proof to IPX7 standards. It can be used during Extreme workout sessions as well as while showering. But not while swimming because Bluetooth signals do not travel through water. For swimming activities, we recommend the JBL Endurance Dive. https://www.jbl.com/endurance-headphones-series/JBL+Endurance+DIVE.html
Date published: 2022-04-27
Why can my jbl live pro+ not connect to the app? I've tried everything and nothing has worked
Thank you for bringing this to our attention. The JBL My Headphones app works with our JBL Live pro+ TWS. Please try uninstalling and reinstalling the app, as well as using a different mobile source with the app installed to see if the earbuds will recognize it. If it doesn't work you can try resetting your earbuds, press and hold the reset button inside the charging case between the earbuds for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults. If you need more help, please reach out to our customer support.
Date published: 2022-05-25
Now when I used my earbuds the left one is constanttly making a beep sound, every 30 s to 1 min, then after some time it turns off no matter if I make sure they are fully loaded. How can I solve this issue? has anybody experienced it?
Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Live Pro 2 TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support.
Date published: 2023-01-20
Can these be used independently? For example can I use the left or right earbud independently?
Our JBL Live Pro+ TWS is Dual Connect+ Sync technology. They can pair with your device when the case is opened, and each earbud connects immediately and independently, allowing you to take calls which either side and assign unique functions to left and right. For more details, check out its Quick Start Guide here: https://bit.ly/3uFbQlK
Date published: 2022-03-11
Do they compatible with Microsoft Teams, if I connect from my PC (Windows)?
Thank you for your question.
Whilst the Live Pro+ TWS can be compatible with PC, this is not their intended use and there may be issues.
Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance.
Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.
Date published: 2021-06-06
My right ear bud beeps when in ambient mode and is a lot quieter as well. Tried running them dead but doesn’t make a difference
Thank you for your question.
I am sorry to hear you are having problems with your JBL Live Pro+ TWS.
Please try to reset as follows:
1. Place ear-buds in charging case
2. Connet to power supply
3. Press and hold Reset Button > 5s
Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance.
Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.
Thank you.
Date published: 2021-11-29
I'm having trouble pairing my JBL Live Pro+ TWS with my Dell (Microsoft) laptop. It's instructing me "Press Connect if the PIN on JBL LIVE PRO+ TWS-LE matches this one," and there is a 6-digit numbers. How do I get a PIN? Thank you!
WHAT IS DUEL CONNECT
How can I tell what the charge on the case is?
Can I use each earbud independently?
Support
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