JBL Live Free NC+ TWS
3.9 (31)
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JBL Live Free NC+ TWS JBL Signature Sound - Image

JBL Signature Sound

Make the everyday extraordinary. 6.8mm dynamic drivers power great JBL Signature Sound. These earbuds might be small, but they deliver some serious power.

JBL Live Free NC+ TWS Active Noise Cancelling with Smart Ambient - Image

Active Noise Cancelling with Smart Ambient

No noise and zero distractions with Active Noise Cancelling, so you can get on with enjoying the groove. If you do need to chat, TalkThru and Ambient Aware allow for natural conversations and total awareness of your surroundings, without taking your earbuds out.

JBL Live Free NC+ TWS Either bud or both, immediately connected - Image

Either bud or both, immediately connected

Dual Connect + Sync automatically pairs to your device as soon as you flip open the case, no matter which earbud you grab first. And you can extend battery life by switching out each earbud to charge individually. Thanks to Fast Pair enabled by Google, the JBL Live Free NC+ TWS are connected to your Android device the second you flip the case open. You can also pair multiple devices just by tapping on the devices’ screen.


JBL Live Free NC+ TWS Charge On The Go, Without Wires - Image

Charge On The Go, Without Wires

No-one wants to be without their music. JBL Live Free NC+ TWS allows you to charge on the go with Speed Charge and Qi-compatible wireless charging. There’s up to 7 hours of music playback and up to 14 hours in the case. Keep on playing for longer.

JBL Live Free NC+ TWS All-access touch control - Image

All-access touch control

Full control of your audio is just a fingertip away. You’ve got all the power in your earbuds. Manage phone calls with the tip of your finger and enjoy the perfect calls ensured by the integrated 4-mic solution on each bud. Dedicated touch control also lets you seamlessly talk to Hey Google (*) or activate Amazon Alexa (**). (*) Only supported on Android. (**) Android 6.0 or higher is required for full access to Alexa features when using this device.

JBL Live Free NC+ TWS Sweat & Water Proof - Image

Sweat & Water Proof

Don’t sweat the small stuff, JBL Live Free NC+ TWS are water and sweat proof, with IPX7 certification. They'll keep you company come rain or shine.

JBL Live Free NC+ TWS Comfort-Secure Fit - Image

Comfort-Secure Fit

With three ear-tip sizes and two gel-sleeve sizes, you can easily customize your earbuds to get a perfect fit that'll stay in place during even your hardest workout.

Specs & Downloads



Live free from distractions

Take on the world, with style. JBL Live Free NC+ TWS earbuds deliver JBL Signature Sound with supreme comfort. Stay in the groove all day long without noise or any distractions thanks to Active Noise Cancelling, while TalkThru and Ambient Aware keep you in touch with your friends and surroundings. Up to 21 hours of battery life and in-case wireless charging gives you seamless, convenient ease of use, and Dual Connect + Sync means you can start listening immediately, with either earphone or both. With your choice of Voice Assistant, perfect calls, and intuitive controls right at your fingertips, you’ll never need to stop the music. Water and sweat proof, the JBL Live Free NC+ TWS won't let you down no matter your activity or the weather conditions. So you can live Free.

General Specifications

Driver size (mm)
IP Code

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB)
Dynamic frequency response range (Hz)
20 Hz – 20 kHz
Impedance (ohms)
Number of drivers per ear


Charging Case Weight (oz)
Earpiece Weight (oz)
Charging Case Weight (g)
Earpiece Weight (g)

Control and Connection Specifications

Bluetooth profiles
A2DP V1.3, AVRCP V1.6, HFP V1.7
Bluetooth frequency
2.4 GHz – 2.4835 GHz
Bluetooth transmitted modulation
Bluetooth transmitter power
0 - 10dbm
Bluetooth version


Charging time (hours from empty)
Maximum music play time with ANC off (hours)
Maximum music play time with ANC on (hours)
Maximum play time (hours)


Voice Assistant integration
Active Noise Cancelling
Ambient Aware
Built-in Microphone
Charging case
Hands Free Call
JBL Signature Sound
Rechargable battery
Secure Fit
Sweat Proof
Touch Control
True Wireless

What's in The Box?

  • 1 x JBL Live Free NC+ TWS
  • 1 x Type-C USB charging cable
  • 1 x 3 sizes of ear tips
  • 1 x 2 sizes of gel-sleeves
  • 1 x Charging case
  • 1 x Quick Start Guide / Safety Sheet (S / i)
  • 1 x Warranty / Warning (W / !)
What's in The Box?

Documents & Downloads

Reviews and Q&A

Customer Reviews

Rated 1 out of 5 by from *** DO NOT USE FOR ANY FORM OF EXERCISE *** The JBL website advertises that with these earbuds "you can easily customise your earbuds to get a perfect fit that'll stay in place during your hardest workout". However my experience differs rather drastically..... After receiving the earbuds I tried all the ear tips and fins to find the best fit. I then went for a run and within 1/2 mile the left earbud fell out and went straight down a drain! For the rest of the run the right earbud was lose and had to be constantly adjusted. These earbuds are not suitable for any form of exercise, so please do not by for this purpose. Customer Service was poor - I explained the situation and expressed my concern that the product was not fit for purpose. They offered no help, did not know if a replacement earbud could be sourced and just gave the complaints email address.
Date published: 2021-02-16
Rated 5 out of 5 by from Wow These were easy to use comfortable and sound is amazing. The charge lasts a good amount of time too. I found the design a little bigger than I’m used too but they stayed put in my ear through gym and running. I found the clarity of music very wonderful. The noise cancellation worked brilliantly in a busy area with traffic they cut out the background hum and allowed the music to sound as it should.
Date published: 2020-12-21
Rated 2 out of 5 by from DO NOT BUY UNTIL YOU READ THIS!!! I'm not writing a bad review on these headphones because the truth is that they are awesome, light weight, and work really well through Bluetooth from a fair distance but.... I read reviews where people said "jbl pure bass" is the same as "jbl signature sound" I promise you IT ISN'T. I love bass, always have even in my cars with subs. But these are not bass material. I had some other jbls before I bought these and those other ones said "pure bass" I trusted the comments and got these that don't say "pure bass" and I couldn't be more disappointed with my purchase. I turned my bass on the equalizer all the way up and ZERO BASS compared to my first JBL purchase. Quality sound these are good, not bass material at all though
Date published: 2022-01-13
Rated 3 out of 5 by from Pretty average experience These were expensive for me, so I really had to consider whether I bought them or not. Unfortunately, in hindsight I don't think they are really worth the money. Here are some reasons why: 1. They feel a bit cheap and plasticky. 2. They don't stay in my ears that well. Maybe that's just the shape of my ears, but it is a bit annoying. 3. I wouldn't consider the music quality that great. Some Youtube reviewers acted like JBL produces a fantastic sound - I'd say the sound is less good sound than the £50 soundcore wireless headphones I had previously used. And yes, that's the case even when I adjust the settings in the app. 4. They somewhat regularly disconnect from the phone for brief moments whilst using them. Also, I could walk around my house leaving my phone in one place with my last pair with no disconnection issues. These start to break up quite quickly if I don't bring my phone with me. 5. The noise cancellation is non-existent. As in, it does zero. I can't notice a single bit of difference when I activate the noise cancellation. This is the biggest disappointment, as this was the reason I spent the extra money on these, hoping it would help cancel out the background noise when working. 6. The other sound features are also worthless. I particularly thought the talk-through sounded useful, but it basically reduces the volume of the music down to a level that it may as well be off. Anytime someone has talked to me, and I've used it, I've had to skip the song backwards, because as I hadn't paused it, I'd just missed the song. I much prefer just hitting pause, speaking to whoever it is, and then resuming play. The ambient aware does basically nothing too. Fancy gimmicks that are not worth the additional money. 7. I've found I've had to recharge these more than any other wireless headphones I've had, even though these are much more expensive and claim to have better specs than my previous headphones. 8. The sound quality during phone calls has been mixed. The first phone call I had with them, my girlfriend said she could barely hear me, and I was just walking down a quiet street. The phone call I had yesterday, my friend said he could hear me fine. I expect more consistency from headphones with this price tag. That said, there are some things I do like about these headphones, although I don't think they are particularly worth the price tag: 1. They connect very quickly to my phone, as they connect as soon as you open the box. 2. They have a USB-C, so I can charge them using my phone's charger (I couldn't do this with my older wireless headphones). 3. They are pretty customisable in terms of the controls (however, you can't have them do everything - you can, for example, control the volume with the left earbude OR you can use it to activate the ambient aware.... as far as I can tell it's not possible to have all the controls at your fingertips). 4. It is nice to be able to take either ear bud out and have it connect automatically, without having to have the other ear bud out. 5. They are completely waterproof. So far this hasn't been very useful, but I did break an old pair of non-waterproof wireless buds by dropping them in the sink previously, so it might be worthwhile in the long run.
Date published: 2021-01-04
Rated 5 out of 5 by from I'm impressed with these buds I recently bought the jbl live nc+ and the app make changes by itself. If i choose a sound profile and close the app next time when i open it the app shows another sound profile active. Please solve that because i really like these buds, decent anc, deep bass and very loud headphones. I'm happy with them considering the price paid but please fix the app.
Date published: 2020-11-20
Rated 5 out of 5 by from Great headphones Bought these a couple of weeks ago now and really impressed. Great sound, a bit of fiddling with the EQ and the bass is perfect…they fit my ears perfectly and twist into the inner part of the outer ear to get a really snug fit - that’s when the sound really comes through. Controls are easy to work out and are configurable via the app. Like the way the phones are magnetised so they are sure to sit in their box perfectly. Overall, they feel like great quality phones. I bought these at sale price so really happy.
Date published: 2022-01-24
Rated 1 out of 5 by from Sound is good, durability and ANC, not so much. Sounded decent until they stopped working. The audio quality by itself was pretty great, but the ANC functionality was incredibly subpar. I understand that these are a small device and that there is a limit to what science is capable of in terms of sound blockage, but it absolutely could have been better. Bought them in February of 2022, used them ~twice a week for ~an hour at a time, and the case stopped charging altogether by mid-November of 2022. For how much they cost only to fail on me in less than a year of light use, I will probably avoid JBL products in the future.
Date published: 2022-11-16
Rated 3 out of 5 by from Good Product I bought this before couple of weeks, the product is amazing for listening to music and the features are really good. Trustable product but there is a small problem while making audio call through the headphones, the opposite person on call can't hear my voice, because the headphones letting more outdoor noise of my surroundings even a slow wind. So the opposite person can't hear my voice anymore. The reason is noise cancellation is not proper in this headphones.
Date published: 2022-01-30
Rated 1 out of 5 by from trash complete garbage "find my device" feature. I went for a bike ride at night time, since none of the three sizes of provided tips stay in my ear snug, the right earbud fell off. For the price I find it hard to believe they couldn't include GPS location to find them, I can locate my Samsung earbuds miles away but this one was lost from a few meters away. The right earbud immediately unpaired from my device bluetooth less than 8 meters as soon as it fell off my ear. I looked for it for hours but cannot find it. the left one rings but the right one cannot be found even though it was previously connected right before it fell off my ear. I feel like they designed these earbuds to be lost easily so that you have to buy new ones.
Date published: 2022-10-02
Rated 4 out of 5 by from Ok for the price I have had these a month or so now and overall they are good. I used to have Samsungs earbuds until I broke them, so they are what I was used to using. They arrived and were really well packaged and looked super. Set up was a bit clunky and took a while to master but I got there in the end. Once I had sorted them there was no issue at all with connectivity and they were a dream to use. The only issue I have with them is the size, they are quite big and a little heavy and whilst wearing them they fell out of my ear (I also found them slightly uncomfortable), I think this is due to the size and weight of them, I was exercising but that is what they were made for....right? other than that They had a good quality sound and kept charge really well.
Date published: 2021-01-06
Rated 5 out of 5 by from I love them I am using These in-ear-Headphones now for over 6 weeks. They fit well. The Sound is very good and they are confortable. Much better than any ones I ever had bought before.
Date published: 2021-06-24
Rated 5 out of 5 by from JBL is starting to get things right! I'm happy to say that these are and excellent pair of TWS earbuds. I've had my pair for a few months now and can write a review about my experiences with them. Sure there's some draw backs but there's only a few. So first I'll start with the negatives and move to the positives. The negatives are that you can't have touch controls with the ambient/noise canceling mode and volume at the same time. You need to pick which you wanna prioritize. The second negative is when you have these earbuds set to better audio quality the BT range gets shortened up allot. Maybe a firmware update can fix this. On to the positives, these earbuds are super comfortable and I can actually wear them until the battery dies! They don't stick into my ears like other tws earbuds do and they also have soft yet small stabilizers that make these earbuds stay put in my ears. The touch controls aren't overly sensitive which is great, they only respond if your touch the absolute middle of the earbud. The BT range when using the standard audio mode is basically like my other pairs of BT earbuds which is about 30 feet or so. The call quality is excellent! People can hear me no problem what so ever! The ambient mode is also very clear but has a white noise which my other pairs of TWS earbuds also have. However if you use these with say an air compressor you absolutely have to turn either NC or ambient mode OFF! the noise will come right through the mics and won't be pleasant. The battery life is as advertised, like I said I can wear these until the battery dies so they'll basically last me just about 8 hours at work. The Audio quality is really where these shine! They just sound great! JBL has really been knocking their newer products out of the water lately and these are no exception! The sound stage is really wide, the mids highs and lows are super clear and clean, plus with the app you can really adjust these! And they respond very well. The charging case is also super small which I love, it just fits into my pockets easily. As for the app itself JBL has done allot to improve it over the years. It's come a long way and really complements these earbuds well. Right off the bat when I got these there was a firmware update which improved the overall pairing speed and response of these earbuds. You can customize the controls, audio signal and play around with the noise canceling. There's also a locator in case you miss place your earbuds but sadly no gps locator. As for the ANC it works really well, however when playing around with the slider the ANC doesn't work the way you think it does. Moving the slider to the right doesn't drown out all the background noises. What you have to do is play around with the slider and basically adjust it to suit whatever noise you want to decrease or eliminate. So basically your focusing the ANC to work with a specific frequency range. The ANC on these is very effective but you need to know how to use it otherwise you might think it's not working or not effective. It definitely does work very well. Finally JBL added the ability to use the left or right independently! This should have been done from day one! But THANK YOU for finally adding this feature, the other nice thing is that ambient mode kicks in on the earbud that's still in your ear during mono mode. This make it feel more natural to have one earbud in. When both earbuds are in your media will stop playing when you take on side out which is another nice feature. So overall these earbuds are very well featured you're getting allot for the money here which I'm very happy about. I feel very good about my purchase and would buy another pair if I ever needed to in the future. JBL is on the right track with these earbuds so keep up the good work!
Date published: 2021-07-11
Rated 3 out of 5 by from Qualitative design does not match the functions The headphones look very high quality. As usual from JBL, it is a experience to unpack the product! The accessories are top and everything is included. As soon as I used the headphones, my Samsung S10 asked if he should download the app. I found that very surprising and a great service. Gladly I would have heard the headphones to listen to music, but the bass was almost inaudible. No matter how deep I had the headphones in the ear. The bass was not comparable to my other in ear headphones. Unfortunately, I also didn't hear any difference after I adjusted the sound via the app. Only in the setting for voice there was a small difference. My ears are very small and even if I used the smallest rubber, my ears hurt a lot after 15 minutes. Even though making calls with the headphones is not the key function, I wanted to test the mic. I would not recommend to make phone calls with it maybe only in an emergency solution. On the other line, I could hardly be heard and the background noise was very strong. Now to the positive points: The supplied cable is very soft and nice. The case is very high quality and to make a connection between mobile phone and headphones is very easy. In addition, the background noise is very well suppressed. Unfortunately, the negative points were significantly more and therefore I will return the product.
Date published: 2021-06-13
Rated 4 out of 5 by from Bass I bought these about a week or two ago and I’m honestly surprised, well each time I buy JBL’s I’m surprised, starting from the features all the way to bass, The noice cancellation cancels out amazingly, mines can cancel out the noise of a vacuum cleaner and the ambient sound is an even greater feature, I could be listening to music without the audio quality effect and talk to someone standing in about a 6 feet perimeter, now the audio quality is even as more terrific on them, Once you set the eq from the app to how you want it, It could sound as best as if the music was playing right beside you. Im more of a bass person and that on these are just my fit.The only flaw about these is the circle silicones, They only come in 2 sizes (small & large) and both of them struggle to fit, the small one falls out too easily and the large one starts to hurt my ears after awhile. But either then that these are great buds and JBL buds all ways seem to surprise me
Date published: 2021-10-16
Rated 4 out of 5 by from Stable and comfortable Great headphones overall. I have had different wireless headphones in the past and these stand up with the best of them. I use for different things such as running and work calls. Very comfortable and feel secure and have extra sizing available to fit anyone easily. I am always conscious when running with new headphones about then falling out but these feel great and not obstructive or feel uncomfortable. The different sound modes are also great to hear traffic at night etc. In regards to work calls the quality is good enough and colleagues have said microphone sound is good enough their end. Overall sound quality is not the best I have had, however in terms of value for money they stand up very well. Would recommend over others in the same price bracket.
Date published: 2021-01-06
Rated 1 out of 5 by from Major Disappointment Very disappointed and upset at the quality of these earphones- not worth the price at all. I spent so much time researching and picking them out and had read a lot of positive reviews. I don't know if there's something wrong with mine I purchased them right off the site but my experience is completely different. The Bluetooth connection is very flaky, the earbuds lose connection and turn off randomly, the noise-canceling is virtually non-existent and the app is not easy to use. So shocked and upset at their quality.
Date published: 2022-02-01
Rated 5 out of 5 by from Great headphones with great sound I got the JBL live free nc+ tws for nearly three weeks now and I just can say, that I am amazed. I was kind of sceptical at the beginning if the battery would really last that long. All I can say is: they did not lie! I use these headphones nearly everyday for a good 3-4 hours and in three weeks I charged the case three times. the sound is also exceptionally good for wireless headphones and the noice cancellation does the job at its best. I am really happy with these headphones and I can't go one day without them.
Date published: 2021-06-03
Rated 2 out of 5 by from Doesn’t fit. Doesn’t disconnect. I have owned these earbuds for about 6 months now and have used them frequently in various situations. I won’t recommend them to anyone for a few, but crucial reasons. First being they absolutely will not stay seated in my ears, no matter what combination of pieces I use. Second, and just as annoying, they will not disconnect from my blue tooth unless perfectly placed in the charger, and sometimes even then. Third thing is the charger and headphones do not hold enough of a charger for continuous use beyond six hours, at medium volume. I really regret not saving my receipt and thinking I would enjoy these ear buds, way over priced for a mediocre product. The noise canceling option is about the only thing I appreciate here. Long story short, buy something else, not worth the money.
Date published: 2022-04-26
Rated 4 out of 5 by from Great product! I am very pleased with this product. I love the sound and it`s easy to readjust them without touching the sensor. I never felt they would fall out of my ears. This was important to me because of my activity level. The sound cancellation is impressive, I can enjoy the music in any environment no matter the noise. I had no problem connecting them to my phone, the battery life is very good and I like the design. The sensor can be a bit slow when changing the music. Overall I could recommend this product.
Date published: 2021-04-14
Rated 1 out of 5 by from Horrible ear buds They do not stay in your ear at all no matter which size rubber you use. The single use and duel use feature does not work at all. You cannot change from single use back to duel even with what the directions say. They do not connect to my phone or even turn on unless I plug em into the wall charger first even thou they are fully charged. Resetting them does nothing. Following the guide to just get them to work properly does nothing either. Only good thing is the app, sound is good.
Date published: 2021-09-15
Rated 4 out of 5 by from I like them! I have these as I upgraded from my other wireless ones but the other ones had a wire to connect them together. I like that you can use one and it will change the sound accordingly. I also quite enjoy the noise cancellation feature, it's really useful and I was sceptical about them at first. You're definitely getting your moneys worth from them! The cute little case they come in is also very handy, I would prefer it to have a strap attached so you don't lose them hence the 4 stars!
Date published: 2020-12-27
Rated 1 out of 5 by from Got this recently and the left earbud is not recognized at all. It won’t even charge. Did the reset, checked all connections, it simply is dead.
Date published: 2022-07-16
Rated 4 out of 5 by from Fabulous Features General Overview With so many models and styles and so much tech on offer, it can make finding the best wireless earbuds for you a bit of a minefield to search from. The move towards wireless earbuds has seen the market boom in recent years and you have no shortage of models to choose from. JBL Live Free has a tight secure fitting, noise cancelling technology removes ambient sound so you can lose yourself in the music. However, the missing function is the voice command that other earbuds come with. That comes handy when you get busy and both hands are occupied and you urge to change music from your media source. Charging JBL Live Free are impressive with their quick and easy charging facility enhanced with magnetic interior that securely holds your earbuds in place while charging them. Considering the small size of most ear pods, the JBL Live Free are supplied with a magnetised case keeps them securely protected, and recharges them back to full power too. Off a single charge they'll last up to 4 hours; easily long enough for a long study hours or extended workout in the gym. The fully charged case provides two additional full charges. By H. Hombs
Date published: 2020-12-21
Rated 1 out of 5 by from Not paring well with my device I bought this couple of days ago, it pairs with my tablet but there is no sound, only lets me play/pause and adjust volume.
Date published: 2022-01-11
Rated 4 out of 5 by from Good for the money Happy enough with these. Good sound quality stays in when excercising. Easy to control and set up.
Date published: 2020-12-13
Rated 4 out of 5 by from Love them I've been using these for about 2 weeks now. I tend to use wired ear buds but fancied a change. They were easy to set up and use. I love the little charging case and I'm impressed by the battery life. I've only had to charge it once since I recieved them! I mostly use these to listen to music on my commute to work. But I have also used them in Zoom meetings and to complete call audits. They work perfectly in all areas. I've been hesitant to use wireless earbuds in the past as I didn't think they would be secure but they don't budge at all! I like the app that goes with them and the ability to optimise the sound settings for how I use them. The only real downsides is that I sometimes find them a bit uncomfortable if I've worn them for long periods. They do come with different sized buds but it is the main earbud itself that I find a bit uncomfortable. The price is also very high compared to others on the market.
Date published: 2020-12-21
Rated 2 out of 5 by from Poor fit for women's ears, sound + battery ok. I'm just glad I bought these on 50% discount, because I don't want to think how much more annoyed I'd be if I paid full price. I really liked JBL for a long time and decided to try, but these buds just don't fit. I tried all the bud sizes and rings to no avail. The sound quality is fine, and the battery too. But all of that means jack if they won't stay in my ears. Not even worth the hassle of returning them. I'll save them as a backup and buy a different brand.
Date published: 2022-07-13
Rated 4 out of 5 by from Great headphones! I’ve been skeptical of these true wireless headphones for a while. I had an old pair of JBL sport headphones with the connecting wire, and loved them. Unfortunately, they met an unfortunate demise with a lawn mower… I went back and forth between these and the new $249 air pod pros. Decided on JBL because of my past experiences with them, and I’ve never had a pair of apple headphones sit comfortably for any period of time. Gotta say, these are amazing. Noise cancelling and talk through is great, and the sound quality is as good if not better than the JBL sport headphones I had previously. It’s all in what you expect. They’ll never sound quite as rich as dedicated over ear phones with 50mm drivers, but they are darn good for earbuds. The only issue I had was using them with my PC. They connect, but will not register as an audio device no matter how I configure them.
Date published: 2021-07-10
Rated 1 out of 5 by from Not worth the price by a long shot I would rather the $40 Furo earbuds over these noise cancelling buds any day. Constantly having to pick these earbuds off the floor as they constantly fall out, the case dies very quickly and no way to manual turn on earbuds without case. Prepare to keep the charger on you at all times. I will say the sound is good but that’s all it has going for it. To me $200 doesn’t justify just having good quality sound
Date published: 2022-04-12
Rated 4 out of 5 by from God lydopplevelse Jeg sliter ofte med å finne ørepropper som sitter godt på, men disse sitter veldig bra. De føles ikke for store, men kunne kanskje vært enda litt nettere. Øreproppene gir en veldig god lydopplevelse når man hører på musikk, og et kjempe pluss at man kan stille inn hvordan man ønsker lyden i appen. God batteritid og positivt at etuiet kan lades trådløst. Aktiv støydemping fungerer også veldig bra.
Date published: 2021-03-31
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Product Q&A

I am having a hard time charging the buds, I know the case is fully charged but they are not charge the ear buds in the case. I have plug the case in as well had the case on a wireless charger and still can not get them to charge. Help!!!!!

Asked by: Pwelds
We're sorry to hear that your JBL Live Free NC+ TWS is not charging. We're here to help. Please follow the steps outlined in our 'Cleaning Instructions for Re-establishing Charging' guide found in this link. https://bit.ly/2SDBHNO
Answered by: Customer Support
Date published: 2021-09-22

Are the jbl live free nc +tws waterproof

Asked by: Hrueieikzek
Thanks for reaching out. Our JBL Live Free NV+ TWS Headphones are IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Answered by: Customer Support
Date published: 2022-03-04

Will they work with Samsung Galaxy tablet?

Asked by: dpic
Yes. Our JBL Live Free NC+ TWS is compatible with both Android and iOS devices.
Answered by: Customer Support
Date published: 2022-01-01

What Bluetooth codec’s do these support? AptX, AAC?

Asked by: Knocker3769
Thank you for asking. The supported BT profiles: A2DP V1.3, AVRCP V1.6, HFP V1.7.
Answered by: Stuart A
Date published: 2022-01-26

When I insert the earbuds in the case and close the power LEDs stay on until the battery is drained

Asked by: Locans
We would like to get more information to help you out. Please contact us so we can assist you: https://support.jbl.com/us/en/
Answered by: Customer Support
Date published: 2022-06-30

I take the earbuds out of the case, then go into the JBL App on my Android phone to turn on the ANC, then when I'm done the earbuds go back into their case. The next time I take the earbuds out, the ANC is off in the app...I don't get it. Why is that?

Asked by: Parker M
The ANC function of our JBL Live Free NC+ TWS will automatically switch back off every time you power down your device.
Answered by: Customer Support
Date published: 2022-08-13

Can I Shower while wearing my JBL live free NC plus+ TWS?

Asked by: Sherryjohn19
Thank you for your question. Yes, these do have an IPX7 rating for waterproof but this is meant mainly for rain and outdoors. A continues poor of water in a shower might become problematic. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.
Answered by: Anonymous
Date published: 2021-08-04

Are these compatible with wireless chargers? Ig: If I put them in the case on a charging station used to charge an iPhone and Apple Watch simultaneously, will they charge ?

Asked by: AshleyM
Thanks for reaching out. Our JBL Live Free NC+ TWS Headphones support the Qi wireless charging standard. You may want to check the specifications of your iPhone and Apple Watch to confirm if they can be charged with our headphones simultaneously.
Answered by: Customer Support
Date published: 2022-04-01

Since last the app update on my iphone the app no longer will recognize my live free nc+ tws earbuds. i have restarted the earbuds, reconnected them to the phone, reinstalled the app without success. The app only shows the live free 2 tws as an option.

Asked by: Tom431
Thanks for bringing this to our attention. The JBL Headphones app is not compatible with the new iOS software and we're still waiting for the update. For now, what we can recommend is to pair the headphones via Bluetooth.
Answered by: Customer Support
Date published: 2022-09-15

Is this compatible with iPhone 

Asked by: Easy123
Thanks for your interest in our products. Our JBL Live Free NC+ TWS is compatible with Android and iOS/iPhone devices.
Answered by: Customer Support
Date published: 2021-10-27

When will black become available?

Asked by: eal31
Thanks for your interest in our products. We have no news on when our black JBL Live Free NC+ TWS will be available again. You could sign up for our newsletter for updates and product releases. https://www.jbl.com/subscribe.html
Answered by: Jem at Customer Support
Date published: 2021-06-18

What is recommended distance between source and Live Free NC+TWS? Beyond 3m music cuts off and resumes when i come within 3m. NC is off and ambient also. I own Tune 115BT as well and that will play music even 10m away from source. thanks

Asked by: dardsa
Thanks for your question. The Bluetooth range of our JBL Live Free NC+ is at 10m(32ft.) when unobstructed. Interference such as nearby WiFi networks, walls, and other devices reduce the range drastically.
Answered by: Customer Support
Date published: 2022-07-01

Will these headphones control the music on a Samsung galaxy smart watch ... pause, skip forward, skip backward, etc.?

Asked by: bobjr1
Our JBL Live Free NC+ TWS has Play/Pause, Skip Next and Skip backward functions when connected to a Bluetooth source.
Answered by: Customer Support
Date published: 2022-09-02

Charging case lights won’t turn off when earbuds are in

Asked by: Bjimp
You may try resetting the JBL Live Free NC +TWS by double-tapping the button on the right earbud, then on the third tap - press and hold the button for more than 2 seconds. This restores the earbuds to the factory defaults. If you have more questions, our customer support could help you: https://bit.ly/36JTBlN
Answered by: Customer Support
Date published: 2022-08-25


Asked by: Bob765
Our JBL Live Free NC+ TWS can pair to multiple devices, but it can only connect to one device at a time as this model does not feature Multi-Point Connection.
Answered by: Paul at Customer Support
Date published: 2021-06-22

The case foe my earbuds won't charge and the 1st and 4th LED light is only on. But when I open the case only the Right ear bud is fully charged and the Left ear bud and The Case is dead. I charged it overnight but it still won't work.

Asked by: Jess1851
Thank you for taking the time to provide us with your feedback. We're here to help with your JBL Live Free NC+ TWS. We recommend cleaning the contact points on the earbuds and charging case to see if it helps. If the issue still persists, please contact our customer support service via our official website or toll-free hotline.
Answered by: Customer Support
Date published: 2022-12-02

Re: JBL live free NC+ TWS Why do the 4 LED’s on the charging case remain on, when both ear buds are stored within the case? There seems to be no way to turn them off, until the battery has discharged.  Any advice on this would certainly be helpful. 

Asked by: Trapper
Thanks for your question. The led indicators on the charging case should turn off one both ear buds are fully charged.
Answered by: Customer Support
Date published: 2022-06-30

My earbuds will not connect with my PC. Is there a tutorial to connect them?

Asked by: MrChickenNugg
Thanks for reaching out. In most cases when a PC has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer's Bluetooth driver (software). Always get the latest driver version available for your Computer/PC/Laptop. To download the correct driver (software), visit the manufacturer's website of your Computer. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
Answered by: Customer Support
Date published: 2022-08-25

Will these earbuds be able to connect to windows and apple laptops to use for calls?

Asked by: Paul979
Thank you for your question. Yes, you should be able to pair it via Bluetooth to your PC and Apple laptops. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.
Answered by: Customer Support
Date published: 2022-01-01

The case charges but neither ear bud will charge. Always zero charge. I leave the lid open; I leave it closed. Reset. Take them out and put back in. Nothing matters. No charge. Case will randomly connect even though the ear buds will not.

Asked by: Disappointed Guy
We're here to help with your JBL Live free NC+ TWS. Please try charging the case with a different charging cable. We also recommend cleaning the contact gold pins on the earbuds and case. Try charging the case overnight. If you need more help, please reach out to our Customer Support.
Answered by: Customer Support
Date published: 2022-09-19

My brand new JBL Live Free NC + tWS right hand side earbud doesn't work at all

Asked by: Fedepunta
Thank you for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with the JBL Live Free NC+. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline
Answered by: Customer Support
Date published: 2022-08-26
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